Terms of Service

Last updated: November 3, 2026

Welcome to Pearl n Palm. These Terms of Service govern your access to and use of our website and services.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. General Information

Pearl n Palm is an ecommerce store operated from Pakistan, offering products to customers in the United Arab Emirates (UAE) and Saudi Arabia (KSA).

Our website is powered by Shopify.

Throughout these terms, the words "we," "us," and "our" refer to Pearl n Palm. The words "you" and "your" refer to customers and website visitors.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are at least 18 years old, or have appropriate parental or guardian authorization.

• The information you provide is accurate and complete.

• You are authorized to use the contact and delivery information provided with your order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, minor variations may occur in:

• Product colours due to screen settings and lighting.

• Packaging and product presentation.

• Product appearance or manufacturing details.

• Images and actual product appearance.

Such minor differences do not affect the intended functionality of the product.

We reserve the right to correct inaccurate product information, update descriptions, or discontinue products when necessary.

Nothing in this section limits your rights where a product is materially different from its description or does not meet applicable legal requirements.

4. Pricing and Currency

All product prices on our website are displayed in United Arab Emirates Dirhams (AED), unless otherwise stated.

We reserve the right to update product prices, offers, and promotions at any time.

Any price changes will not affect orders that have already been accepted, except where correction of a genuine pricing error is legally permitted.

5. Payment Methods

Pearl n Palm currently accepts Cash on Delivery (COD).

Customers are required to pay the applicable order amount to the delivery representative when the order is delivered.

Please ensure that you provide accurate contact and delivery details when placing your order.

6. Order Placement and Acceptance

When you place an order through our website, you are submitting a purchase request.

Order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review and decline orders in circumstances such as:

• Incorrect or incomplete customer information.

• Suspected fraudulent activity.

• Duplicate or unusual orders.

• Product availability issues.

• Delivery restrictions.

• Pricing or listing errors.

If an order is cancelled after payment has been collected, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.

7. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact our support team as soon as possible.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

8. Shipping and Delivery

We currently offer free shipping on eligible orders to supported locations in the UAE and Saudi Arabia.

Our estimated delivery timelines are:

• UAE: 2–5 business days.

• Saudi Arabia: 3–7 business days.

• Order processing: 1–2 business days.

Delivery estimates are not guaranteed and may vary due to location, courier operations, public holidays, weather, or other circumstances beyond our reasonable control.

Customers should refer to our Shipping Policy for further details.

9. Returns and Refunds

Our Return and Refund Policy explains the conditions and procedures for returns, replacements, and refunds.

We currently provide a 30-day return request window from the date of delivery, subject to applicable return conditions and legal rights.

Please review our Return and Refund Policy before placing an order.

10. Failed Deliveries

Customers are responsible for providing accurate delivery information and being available to receive their orders.

If a delivery attempt fails, the delivery partner may attempt redelivery according to its procedures.

Repeated failed delivery attempts, incorrect addresses, or customer unavailability may result in order cancellation or additional delivery arrangements.

Any additional charges will be communicated where applicable.

11. Prohibited Use

You agree not to use our website:

• For unlawful or fraudulent activities.

• To submit false or misleading order information.

• To interfere with website security or functionality.

• To distribute malicious software or harmful content.

• To violate the rights of Pearl n Palm or third parties.

We reserve the right to restrict access or take appropriate action in response to misuse.

12. Intellectual Property

All website content, including brand names, logos, graphics, text, designs, and original materials, belongs to Pearl n Palm or its respective licensors, unless otherwise stated.

You may not reproduce, distribute, modify, or use our intellectual property for commercial purposes without prior authorization.

13. Limitation of Liability

To the extent permitted by applicable law, Pearl n Palm will not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and statutory protections.

14. Third-Party Services

Our website may use third-party services, including Shopify, advertising platforms, suppliers, and delivery partners.

These services may be subject to their own terms and policies.

Pearl n Palm is not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Revised terms will be published on this page with an updated revision date.

Your continued use of our website after changes are published will be subject to the updated terms, to the extent permitted by applicable law.

16. Applicable Law

These Terms will be interpreted in accordance with applicable laws and regulations.

Nothing in these Terms is intended to restrict or override mandatory consumer protection rights available to customers in the countries where we operate.

17. Contact Information

For questions about these Terms of Service, please contact:

Store: Pearl n Palm
Email: contact.pearlnpalm@gmail.com
WhatsApp: +92 318 1238146
Website: PearlnPalm.com