Refund policy

Return and Refund Policy

Last updated: November 3, 2026

At Pearl n Palm, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our return and refund policy explains how you can request a return, replacement, or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must meet our return conditions outlined below, subject to applicable consumer protection laws.

2. Return Eligibility and Conditions

To be eligible for a standard return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and included items.

  • The product must not show signs of misuse, accidental damage, or improper handling.

  • Proof of purchase or order details must be provided.

Some products, particularly beauty, skincare, personal care, and hygiene products, may not be eligible for return once opened or used, except where the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise.

3. Damaged or Defective Products

If you receive a damaged, defective, or faulty product, please contact us as soon as possible.

Depending on the circumstances, you may choose between:

  • A full refund.

  • A replacement at no additional cost.

Pearl n Palm will cover the reasonable return shipping costs for verified damaged or defective products.

We may request photographs or videos of the product and its packaging to assess your claim.

4. Incorrect Product Received

If you receive a product different from the one you ordered, please contact our support team.

You may choose either:

  • A replacement with the correct product.

  • A full refund.

Pearl n Palm will cover the return shipping costs associated with verified incorrect deliveries.

5. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 30 days of delivery.

The product must meet our standard return conditions, including being unused and in its original condition.

For change-of-mind returns, the customer is responsible for the return shipping costs, where legally permitted.

6. Non-Returnable Products

For hygiene, safety, and product protection reasons, certain products may not be eligible for standard change-of-mind returns, including:

  • Opened or used beauty and skincare products.

  • Opened personal care and hygiene products.

  • Products damaged through customer misuse or improper handling.

  • Customized or personalized products.

  • Perishable products, where applicable.

These exclusions do not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

7. How to Request a Return

To request a return or report a problem with your order:

  1. Contact us at contact.pearlnpalm@gmail.com or through WhatsApp at +92 318 1238146.

  2. Provide your order number and the reason for your request.

  3. For damaged, defective, or incorrect products, include clear photographs or videos where possible.

  4. Our support team will review your request and provide the appropriate return instructions.

Please do not send products to an address without receiving return instructions from our support team.

8. Refund Processing

Once your return has been received and inspected, or your refund request has otherwise been approved, we will notify you of the outcome.

Approved refunds will normally be initiated within 5–7 business days.

Since Pearl n Palm currently offers Cash on Delivery (COD), refunds for COD orders will generally be arranged through bank transfer or another mutually agreed refund method.

The time required for the funds to appear in your account may depend on the bank or payment provider.

9. Order Cancellations

Customers may request order cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team for assistance.

This does not affect any cancellation or withdrawal rights available under applicable law.

10. Contact Us

If you have questions about returns, replacements, or refunds, please contact us:

Store: Pearl n Palm
Email: contact.pearlnpalm@gmail.com
WhatsApp: +92 318 1238146
Website: PearlnPalm.com

We aim to respond to customer inquiries within 24–48 hours.