Shipping policy

Shipping Policy

Last updated: November 3, 2026

At Pearl n Palm, we aim to provide a convenient and reliable shopping experience with delivery services to customers in the United Arab Emirates (UAE) and Saudi Arabia (KSA).

Please review our Shipping Policy to understand how we process and deliver orders.

1. Shipping Destinations

We currently accept orders for supported delivery locations in:

  • United Arab Emirates (UAE).

  • Kingdom of Saudi Arabia (KSA).

Delivery availability may vary depending on the customer's location and our delivery partners' service coverage.

2. Shipping Charges

Free Shipping

Pearl n Palm currently offers free shipping on eligible orders within our supported delivery areas.

Customers will be informed of any applicable additional charges before an order is confirmed.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they are placed.

Processing includes order verification, preparation, and dispatch arrangements.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

4. Estimated Delivery Time

Our current estimated delivery timelines are:

United Arab Emirates (UAE)

Estimated delivery: 2–5 business days.

Saudi Arabia (KSA)

Estimated delivery: 3–7 business days.

These are estimated delivery times and may vary depending on the destination, courier availability, public holidays, weather conditions, and other operational factors.

Delivery estimates are not guaranteed.

5. Order Tracking

Once your order has been dispatched and tracking information becomes available, we will provide the relevant tracking details through the available communication channels.

Customers can use the tracking information to follow their shipment's progress.

In some cases, tracking updates may take time to appear in the courier's system.

6. Remote and Restricted Delivery Areas

Delivery availability may vary for remote, rural, or restricted locations.

Additional delivery charges may apply in certain areas depending on the delivery partner's requirements.

If additional charges or delivery restrictions apply, customers will be informed before the order is confirmed or the additional charge is collected.

7. Failed Delivery Attempts

If a customer is unavailable when the delivery partner attempts delivery:

  • The delivery partner may attempt redelivery according to its procedures.

  • Customers should ensure that their phone number and delivery address are correct.

  • Customers may be contacted to arrange another suitable delivery attempt.

Repeated unsuccessful delivery attempts may result in the order being returned or cancelled by the delivery partner.

Any further delivery arrangements or applicable charges will be communicated to the customer.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name.

  • Contact number.

  • Complete delivery address.

  • Relevant building, apartment, or location details.

Pearl n Palm cannot guarantee successful delivery when incorrect or incomplete information is provided.

Please contact us as soon as possible if you need to correct your delivery details.

9. Delayed or Missing Orders

Although we aim to meet the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery period, please contact our support team.

We will coordinate with the relevant delivery partner to investigate the shipment and assist you.

10. Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs or videos of the product and its packaging to investigate the issue.

Eligible cases will be handled according to our Return and Refund Policy.

11. Cash on Delivery (COD)

Pearl n Palm currently accepts Cash on Delivery.

Customers are required to pay the applicable order amount to the delivery representative when receiving their order.

Please ensure that the person receiving the shipment is prepared to complete the payment.

12. Contact Us

For questions about shipping, delivery, or order tracking, contact us:

Store: Pearl n Palm
Email: contact.pearlnpalm@gmail.com
WhatsApp: +92 318 1238146
Website: PearlnPalm.com

Our customer support team is available Monday through Sunday. We aim to respond within 24–48 hours.