Privacy policy

Privacy Policy

Last updated: November 3, 2026

At Pearl n Palm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or communicate with us.

By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable privacy laws.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name.

  • Email address.

  • Phone number.

  • Delivery and billing address, where applicable.

  • Order details and purchase history.

  • Information you provide when contacting our support team.

Technical and Usage Information

We may automatically collect certain information when you browse our website, including:

  • IP address.

  • Browser and device information.

  • Website activity and browsing behavior.

  • Pages visited and interactions with our website.

  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and confirming customer orders.

  • Arranging product delivery.

  • Providing order updates and tracking information.

  • Responding to customer inquiries.

  • Managing returns, replacements, and refunds.

  • Improving our website and customer experience.

  • Preventing fraudulent transactions and misuse.

  • Providing promotional messages where customers have given the required consent.

  • Complying with applicable legal obligations.

3. Sharing Your Information

Pearl n Palm does not sell customers' personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business and fulfil customer orders.

These may include:

Suppliers and Fulfilment Partners

We may share your name, phone number, delivery address, and relevant order information with suppliers and fulfilment partners so that your products can be prepared and delivered.

Delivery and Courier Companies

We may provide your contact and delivery details to shipping and courier partners to arrange delivery, tracking, and delivery-related communication.

Shopify

Our online store operates on Shopify, which provides the e-commerce platform and related services required to operate our website and process orders.

Advertising and Analytics Services

We use Meta Pixel to help measure advertising performance, understand website interactions, and improve our advertising campaigns.

These services may collect information through cookies and similar technologies, subject to applicable consent requirements and your privacy choices.

We may introduce additional analytics services, such as Google Analytics, in the future. If we do, we will update this policy as appropriate.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure essential website functionality.

  • Remember customer preferences.

  • Understand website traffic and usage.

  • Measure advertising effectiveness.

  • Improve website performance and user experience.

Third-party services, including Meta, may also use tracking technologies.

Where required, we will request your consent before using non-essential cookies or tracking technologies. You may also manage cookies through your browser settings.

Disabling certain cookies may affect some website features.

5. WhatsApp Marketing and Communications

We may use your phone number to communicate with you about your order, delivery, customer support, and other service-related matters.

We may also send promotional messages through WhatsApp, including:

  • Special offers and discounts.

  • New product announcements.

  • Promotional campaigns.

  • Store updates.

Promotional communications will be sent only where the required consent has been obtained.

You may opt out of promotional WhatsApp messages at any time by replying STOP or contacting our support team.

Opting out of marketing messages will not prevent us from sending necessary order-related communications.

6. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. International Data Transfers

As Pearl n Palm operates from Pakistan and serves customers in other countries, your personal information may be processed or transferred across international borders.

Information may be shared with suppliers, fulfilment partners, delivery companies, and service providers located in different countries.

We take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable legal requirements.

8. Data Retention

We retain customer information for as long as reasonably necessary to:

  • Fulfil orders and provide customer support.

  • Manage returns and refunds.

  • Maintain business and transaction records.

  • Prevent fraud and resolve disputes.

  • Meet applicable legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to delete or anonymize it, where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Withdraw consent for certain data processing activities.

  • Opt out of promotional communications.

  • Raise concerns about how your information is handled.

To exercise these rights, contact us using the details below.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18 without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Pearl n Palm is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updates will be published on this page with a revised date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us:

Store: Pearl n Palm
Email: contact.pearlnpalm@gmail.com
WhatsApp: +92 318 1238146
Website: PearlnPalm.com

We aim to respond within 24–48 hours.